Consulting&Software

Omnia CMMS platform is designed to manage the procurement of Global Service and Facility Management. It is used successfully in different contexts: airports, hospitals, ports, directional centers, banks,…. It is a complete solution, which integrates the functions necessary for spare parts warehouse management, management of billing operations and management of quality processes.

Global Service

Public and private organizations are interested more and more in Global Service; it consists in scheduled maintenance and services related to equipment and buildings. The Global Service maintenance service is a turnkey responsibility with the results, namely a provision in which the provider must not only provide operational activity, but also the strategies, models and instruments of maintenance. We are moving from a concept of maintenance to a cost-of-warranty maintenance; from a concept to purchase a service to a purchase of a result. All this makes it essential a perfect control of every phase of the process.

Processes

Main processes that are normally required in Global Service project: planning of operations, registration of assistance requests, control of intervention time, collecting information from the performers of interventions; real-time status verification of all interventions, monitoring requirement compliance of the contractual service providers (SLA), measure the quality of service through a system of indicators.

Needs

An organization committed to meeting the needs of a contract of Global Service and/or Facility Management, is faced with activity of planning, implementation, monitoring and improvement in a large number of areas: work planning, asset registering, assessment of the state and efficiency of the plants, maintenance planning, call center and management of requests for assistance, supply of spare parts, identification and coordination of internal and external resources, registration of interventions, monitoring the progress of works, charge of extraordinary work, cost analysis, analysis of the performance indices, ...

Requirements

Contractors define service levels (Sla), even by providing contractually adopting techniques and technologies, identified with great accuracy. Among the most frequently recurring in the specifications: web tools for verifying compliance with the planning and monitoring of the state of applications, use of detection field (wi-fi handhelds, scanners,….), monitoring of law compliance, tools of fault analysis, interactivity with the developed CAD diagrams relating to the plants and plans, o exchange information with systems of management and supervisory systems.

Solution

The Omnia platform let us manage scheduling and control of all necessary activities. The use of state-of-the.art technologies let us harness the potential inherent in the web and wireless systems. The functions are designed to meet the needs arising from operating in a system of certification ISO 9001: training of employees and matching skills with the tasks to be carried out, qualification and evaluation of suppliers of parts and services, handling of complaints, management of non-compliance event, distribution of controlled documentation system and operational instructions, automatic communications when event happens.